Refund policy

 

What is Forma Signs’ returns policy?

Forma Signs accepts returns, replacements, or refunds for faulty products only.

All Forma Signs products are made to order and manufactured to the specifications agreed during the quotation and approval process. For this reason, we do not accept returns or cancellations due to a change of mind, incorrect measurements supplied by the customer, or design approval errors once production has begun.

If a product is found to be faulty, Forma Signs will assess the issue and may, at its discretion, repair, replace, partially refund, or fully refund the product. Any resolution including refunds of product and/or shipping costs is determined on a case-by-case basis.

Customers are responsible for carefully reviewing and approving all specifications, drawings, and quotations prior to manufacture. Any discrepancies must be raised before production commences. For all enquiries relating to faults or returns, please contact: support@formasigns.com

Returns procedure for faulty products

If you believe your product is faulty please contact Forma Signs within 72 hours of delivery, outlining the issue and provide clear photographs and video evidence of:

  • The product
  • The fault or damage
  • The original packaging

If adequate photo or video evidence is not provided, our ability to diagnose or resolve the issue may be limited. Once we have reviewed the information, we will confirm the appropriate resolution.

If a return is agreed:

  • The product must be returned in its original condition, including original packaging within 14 days of delivery. Items returned outside this period may no longer be eligible for a refund or replacement.
  • The return must be sent to the address provided by Forma Signs.
  • If a replacement is approved, Forma Signs will manufacture and ship the replacement at no additional cost, subject to stock availability and production timelines.
  • Any agreed refund (full or partial) will be processed promptly once the matter is resolved.

What if my sign arrives damaged?

Upon delivery, customers must inspect the product and packaging immediately.
Do not install, mount, or alter the sign until a full inspection has been completed.

If your sign arrives damaged due to carrier handling:

  • You must notify Forma Signs within 72 hours of delivery
  • You must provide photos of all four sides of the packaging as well as photos and/or video of the damaged product

Failure to report damage within this timeframe may result in the claim being declined by the carrier, and the product may no longer be eligible for replacement or refund. Depending on the nature and severity of the damage, Forma Signs may issue a replacement, partial refund, or full refund.

Damage after delivery or handling

Forma Signs is not liable for damage caused by:

  • improper handling
  • incorrect installation
  • negligence
  • accidental impact after delivery inspection

If damage occurs after the initial inspection period, Forma Signs may review the case but cannot guarantee eligibility for a refund or replacement. Customers are responsible for ensuring appropriate handling, storage, and installation conditions for all signage products.

Electrical installation & hardwiring

Our signs are supplied with the appropriate power connection for the specified installation. If a customer, electrician or third party chooses to hardwire, rewire, modify or otherwise alter the electrical connection or components supplied with the sign, this is done at their own risk. Forma Signs accepts no liability for any damage, electrical fault, malfunction or failure resulting from unauthorised electrical modifications or incorrect installation. Any alterations should be carried out by a suitably qualified electrician and in accordance with all applicable electrical regulations. Any warranty relating to the affected electrical components may be void where damage or failure is caused by such modifications.

Worldwide shipping & import duties

Forma Signs ships worldwide and where applicable, customers are responsible for:

  • Local import duties
  • Taxes
  • Customs clearance fees

These costs are not included in quotations unless explicitly stated.