Terms of service

PRIVACY & COOKIE POLICY

Introduction

This Privacy & Cookie Policy explains how Forma Signs (“we”, “us”, “our”) collects, uses, and protects any information that you provide when using formasigns.com (the “Site”).

We are committed to ensuring that your privacy is protected. Any personal information you provide to us will only be used in accordance with this policy and applicable data protection laws, including the UK GDPR.

We may update this policy from time to time. You should review this page periodically to ensure you are happy with any changes.

What information we collect

We may collect and process the following personal information:

  • Your name and company name

  • Contact details, including email address, telephone number, and postal address

  • Information you provide when making an enquiry or request

  • Details of products or services you have enquired about or that we have supplied

  • Communications between you and Forma Signs

  • Website usage data, including:

    • IP address

    • Browser type and version

    • Device and operating system

    • Pages visited and time spent on the Site

    • Referral sources and search queries

  • Information collected through cookies and similar technologies

  • Any additional information you voluntarily provide to us

We may collect this information directly from you or indirectly through trusted third-party services.

How we use your information

We collect personal information to operate our business and provide services effectively. This includes using your information to:

  • Respond to enquiries and requests

  • Communicate with you about products or services

  • Process administrative, invoicing, and internal record-keeping activities

  • Improve our website, services, and customer experience

  • Conduct analytics, market research, and business development

  • Send marketing communications where you have consented or where permitted by law

  • Comply with legal obligations and resolve disputes

We do not sell your personal data to third parties.

Legal basis for processing

We process personal data based on one or more of the following legal grounds:

  • Your consent

  • Performance of a contract or steps taken prior to entering a contract

  • Compliance with a legal obligation

  • Legitimate business interests, where these do not override your rights

Storage and security of your information

We are committed to keeping your personal information secure.

We use appropriate physical, electronic, and managerial safeguards to protect personal data against unauthorised access, alteration, disclosure, or loss.

However, no method of data transmission over the internet is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

Disclosure of personal information to third parties

We may share your personal information with:

  • Employees, contractors, or professional advisers who need access to perform their duties

  • Service providers who help operate our website or business (such as hosting, analytics, or email services)

  • Shipping, logistics, or manufacturing partners where necessary to respond to enquiries or fulfil orders

  • Legal or regulatory authorities where required by law

Some third parties may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection legislation.

Your rights

You have rights under data protection law, including the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data where applicable

  • Object to or restrict processing of your data

  • Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Marketing communications

If you have agreed to receive marketing communications from us, you may opt out at any time by:

  • Using the unsubscribe link in our emails, or

  • Contacting us directly

We will respect your preferences.

Complaints

If you believe we have not handled your personal information properly, please contact us with full details of your concern. We will investigate and respond promptly.

If you are not satisfied with our response, you may have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Cookies

Cookies are small files placed on your device that help us improve your experience on our Site.

We use cookies to:

  • Understand how visitors use our website

  • Analyse traffic and performance

  • Improve functionality and content

Cookies do not give us access to your computer or personal information beyond what you choose to share.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

Contact details

If you have any questions about this Privacy & Cookie Policy or how your data is handled, please contact:

Forma Signs
Email: info@formasigns.com
Website: formasigns.com